Clinic Etiquette

Do I need to book an appointment?

Absolutely, darling! Booking an appointment at Mia Bella is like securing your ticket to a skin-loving fiesta. We’re all about giving you our undivided attention and tailored care, so appointments are a must.

This way, we’re fully prepared to meet your unique skin needs and provide you with the luxurious experience you deserve. Plus, it gives us time to fluff the pillows and ensure everything is just perfect for your arrival!

Simply click here to make your booking

How do I book an appointment?

Booking your slice of heaven at Mia Bella is a breeze, simply give us a call, or use our handy online booking system.

We’re here to make your booking experience as smooth as your skin will be post-treatment. Let us know your preferred date and time, and we’ll do our best to accommodate your schedule. It’s like securing a front-row seat to your favourite show – but for your skin!

Simply Click Here to make your booking

When should I arrive for my appointment?

We recommend arriving 10 minutes before your scheduled appointment time. This little window allows you to unwind, sink into the comfort of selfcare and complete any necessary consultation forms.

It’s your time to transition from the hustle and bustle into our serene oasis.


What if I am running late?

Life happens, and sometimes it makes us a tad late – we totally get it! If you’re running behind, just give us a quick call on (07) 5452 5333

We’ll do our best to perform your full treatment, but please understand that we may have to shorten it if another lovely client is booked after you.

Remember, even if it’s a quick visit, we’ll make it as rejuvenating as possible!


What if I need to Cancel my appointment?

We understand that plans can change. If you need to cancel, we kindly ask for 24 hours’ notice. This gives us enough time to adjust our schedule and perhaps give another client a chance to step into the Mia Bella experience.

Cancellations with less than 24 hours notice will incur a 50% cancellation fee.

Please note, we can’t process cancellations left on messages on Sundays or public holidays when we’re off recharging our own batteries!


How can I pay for my services?

We’re all about convenience! You can pay using Amex, Visa, Mastercard, EFTPOS, Afterpay, Zip-Pay or good old-fashioned cash.

Whichever method makes your life easier, we’re happy to accommodate. It’s like shopping at your favourite boutique – easy, breezy, and always a pleasure!


Can I request a certain staff member?

Certainly! If you’ve connected with a particular Mia Bella expert, don’t hesitate to request them when booking your appointment. We understand the value of that special bond and trust you develop with your favourite therapist. It’s like having a beauty confidante who knows exactly what your skin needs to shine!

But here’s the wonderful part: every member of our Mia Bella team is equally amazing, experienced, and welcoming. We pride ourselves on a collective expertise and a warm, inclusive atmosphere. So, if your preferred therapist isn’t available, rest assured you’ll still receive the full Mia Bella experience.

Each of our therapists is committed to providing exceptional care and results, ensuring your visit is nothing short of fabulous, no matter who you see.


Can I bring my child?

We absolutely adore children, but Mia Bella is designed as a serene sanctuary for adults. We understand that arranging childcare can be challenging, and we empathize with the difficulties this might present.

However, our treatments require attention and precision. and during most treatments you will not be able to care for little ones. Additionally, we strive to provide a peaceful and relaxing experience for all our clients, which can be disrupted by the presence of energetic little ones. We kindly ask that you attend your appointment solo. It’s your time to relax and indulge, worry-free.

That said, we’re here to help! If you’re unable to find childcare, please give us a call ahead of time. We’ll do our best to schedule your appointment at a time that minimizes the impact on other clients seeking relaxation services. At Mia Bella, we’re committed to accommodating your needs while ensuring a serene and safe experience for everyone.


Health Considerations and your privacy

At Mia Bella, your health and privacy are our top priorities. If your therapist is unwell, we’ll promptly inform you to reschedule your appointment, ensuring your health is not compromised.

Similarly, if you’re feeling unwell, especially with cold or flu symptoms, we kindly ask you to reschedule your appointment for everyone’s safety. Your consultation form, which is strictly confidential, is crucial for us to understand your health background and tailor our treatments to suit your specific needs.

Please inform us of any medical conditions or concerns at the time of booking, so we can provide the safest and most effective treatment for you.

Refund Policy?

We adhere to a no-refund policy for changes of mind on both products and services. However, we will provide refunds where required under the Australian Consumer Law. Our pre-paid packages, offering great value and results, are valid for 12 months from the date of purchase.

Please note, these packages are not transferable between services or individuals.

Pre-paid packages?
Step into a realm of beauty and savings with our incredible pre-paid packages, now valid for 12 months from the date of purchase. Why 12 months you ask? It’s all about ensuring you complete the prescribed course of treatments for those stunning, optimum results we all love! These packages are like your personal beauty passport, offering a series of treatments at Mia Bella that won’t have you digging deep into your pockets. 

But hey, just a little reminder – these beauty bonanzas are exclusively yours. They’re like a bespoke dress, tailored just for you, and can’t be shared. Life’s unpredictable, we get it. If you need to hit pause on your beauty journey, there’s no stress. We’re here to support you with salon credit. We’ll calculate your credit by deducting the full price of the treatments you’ve already enjoyed from your package, and the remaining balance is all yours. It’s our way of blending flexibility with unbeatable value, the signature Mia Bella style! 

Gift Vouchers?

Want to share the Mia Bella sparkle? Gift the Mia Bella experience with our versatile gift vouchers.

Available for purchase in Australian dollars, these vouchers are non-transferable and valid for 3 years from the date of purchase. They can be used in multiple transactions until the total value is redeemed.

Voucher values range from $10 to $999 AUD. Please note, gift vouchers with promotional value are not redeemable against other promotions or for product purchases and cannot be used in our online store.

We do not offer refunds on gift vouchers. As our treatment prices may change due to various factors, vouchers may require a gap payment if the treatment cost exceeds the voucher value.

Vouchers with promotional value added are valid for 12 months from the date of purchase.

We offer both Digital Gift Vouchers and Physical Vouchers


Promotions and giveaways?

Who doesn’t love a surprise? Our promotions and giveaways are like little bursts of joy, exclusively for our fabulous clients.

But remember, they’re as unique as you are and can’t be mixed with other offers.

Grab them while you can, as they’re only available until stock lasts. And if you’re a lucky winner in our social media giveaways, get ready to strut into Mia Bella with your ID for a fabulous treat!

Remember, these goodies are valid for 3 months, and if it’s a product you’ve won, come grab it within a month (or we can post it for a small fee).


Acceptance of terms and conditions?

When making a booking or purchase you are agreeing to the terms and conditions of booking with Mia Bella.

You’re not just booking a treatment; you’re signing up for an experience.

By agreeing to our terms and conditions, you’re joining our family of beauty enthusiasts, all committed to enjoying the best of what we offer in a harmonious and delightful environment.

Step into Mia Bella – A Haven of Superior Service and Genuine Care.